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Technology is only as powerful as the people equipped to use it.
My approach to adult learning focuses on meeting users where they are, whether they are managing community outreach programs, coordinating volunteers, or handling administrative operations.
By blending structured curriculum with hands-on, scenario-based coaching, I help teams bridge the gap between their daily missions and the Microsoft 365 tools that support them.
Driving Organization-Wide Engagement:
The Monthly Training Calendar
A successful adoption strategy requires consistent, accessible learning opportunities. I plan, design, and distribute a comprehensive monthly training calendar tailored to the diverse needs of our workforce.
By balancing virtual webinars with in-person sessions across various community sites, I ensure that staff can engage with the material in a format that best fits their schedule and learning style.
Empowering Departments:
Group Training & Collaboration
Different departments have wildly different workflows, meaning generic tech training often falls flat. I design and facilitate specialized group trainings focused on practical application within Microsoft Teams, OneDrive, SharePoint, and Excel.
Whether it is running a gamified multi-week Excel bootcamp or demonstrating how to co-author documents in SharePoint, the goal is to shift teams away from legacy processes and into modern, collaborative workspaces.
Tailored Coaching: 1:1 Technical Mentorship
Sometimes, the most significant breakthroughs happen on an individual level. A major component of my role involves sitting down 1:1 with staff members to tackle their highly specific goals.
These sessions range from foundational digital literacy, like building confidence in Outlook and setting up inbox rules, to advanced technical automation, such as architecting custom Power Automate flows and dynamic data dashboards
Driving AI Adoption
Adopting generative AI can feel intimidating for staff who are used to traditional workflows. To get users comfortable with Microsoft Copilot, I focus on low pressure, hands on practice. Instead of just handing out a technical manual, I build interactive learning experiences that allow staff to learn at their own pace.
A prime example is the Copilot Chat Journey, a SharePoint site I designed featuring daily prompt based challenges and weekly themes. By providing fake practice scenarios, staff can test out new skills in a safe environment before applying them to their actual work. The flexible design lets people tackle all 20 challenges in a month or simply pick the ones most relevant to their daily tasks.
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